Here click on the “Privacy & Security” options listed on the left hand side of the page. Here click on the “Settings” tab of the Notification option. To check one's credit shell balance, one can check the "Edit bookings" section on. I had made a booking through PayTm on 26th May 2020 for a GoAir Flight. #StaySafe #StayHealthy #SkyWillBeBlueAgain #StayingParkedStayingSafe pic.twitter.com/xJ2uHFNMmW. Required fields are marked *. Your ticket amount is protected in the form of a credit shell in the PNR, which will be shared with you in the next 5-7 days," the airline said. Third, it gives them passengers after this outbreak is over. Bigg Boss Telugu 4: Jabardasth Avinash To Bid Goodbye To Nagarjuna Akkineni’s Show? You may choose your travel date as per your convenience. 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While this method is something I have been shouting on the rooftops from for airlines to implement in India, GoAir says the same process will also be followed if a flight is cancelled from their end here on as well till April 15. This error message is only visible to WordPress admins, Vistara will ground all international operations through March 31, 2020, American Express Membership Rewards Credit Card. However, unlike the Indian Railways, which will be offering a full refund to its passenger on cancelled trains, airlines run by private players will not be making cash refund to its customers against cancelled flights. There will be a one-time waiver on 'change fees' (that is on rescheduling) but the fare difference, if any, will be applicable. To check one's credit shell balance, one can check "Manage bookings" section on SpiceJet's website. You can redeem your PNR on any date between April 15, 2020, and April 15, 2021. Should Joint Account Be Continued For Family Pension After Death of Pensioner? We are asking you to pay after you have read the article if you are satisfied with the quality and our efforts. Please enter an amount in the box below and click on the button to pay; you can use Netbanking, Debit/Credit Cards, UPI, QR codes, or any Wallet to pay. Here is the big catch, however. Spice Jet Airlines — credit shell validity . This is almost a scam and they would get away with it too. Click on the Menu icon of the browser, it opens up a list of options. It is not clear if you can still opt for a cash refund or only a credit shell here on for flights cancelled by GoAir, but perhaps it would have been a better idea to give airline initiated cancellations a choice amongst the both. Even though the amount you enter has to be in INR, you may use an international card to process the transaction.). These airlines have informed travellers via their Twitter handles on what can be done about cancellation of flight bookings for travel between 15 April and 3 May. Give a credit shell to customers and let them use it when they please and where they please. Your email address will not be published. "Upon cancellation your entire amount will be maintained in a credit shell and the same may be used to make fresh booking and travel till 28 February 2021 for the same passenger," it added. They had no other flight available and they weren:t even taking calls. If you are scheduled to travel between March 19 and April 15, 2020, during the times of CoVid19, if you choose not to travel at all, you can just choose to not show up on your flight. #ImportantUpdate pic.twitter.com/aikdfIBq8e, To start receiving timely alerts, as shown below click on the Green “lock” icon next to the address bar. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email this to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). I have called several times to airline customer care for cancellation dropped the mail to authorities No one respond. Posted in Aviation, English, Global, India, International, Middle East, News Tagged CoVid19, GoAir. SpiceJet also said that it is in the process of making cancellation on flight bookings. Customers of the airline will have to use this credit shell within 1 year from the date of issue and for the same passenger (in whose name the booking was made). Having said that, I am still impressed that GoAir was the first to bite to my suggestion, rather than one of the other bigger players. Your email address will not be published. I have not received any update nor any solution. Click on the “Options ”, it opens up the settings page. Fair Deal? Such a shame. Instead, airlines are offering rescheduling facility to make future flight booking at no additional costs. One can choose any travel date till 28 February 2021. Sector change is permitted but a name change of the passenger isn't. The re-scheduling is applicable on bookings made through a travel agent or OTA as well. For ALL GoAir flights that have been authorized to operate by the DGCA: You can choose to cancel the booking by paying the applicable cancellation fee; Free rescheduling for bookings made for departure till 31 st July Fare difference, if any, will be applicable; To reschedule your booking for departure beyond 31st July, a rescheduling fee would be applicable. #6ETravelAlert: Please refer https://t.co/G05fibm3Ec for information on credit shell. You can then use the credit from the existing PNR and you can fly anytime during the next year, on any sector. S Shajimar. They left me high and dry and now they refuse to refund my money. I have booked Budapest to Delhi on Ukraine International for 31st Mar business class. For tickets with initial booking date between 25th March 2020 and 14th April 2020, for initial travel between 25th March 2020 and 3rd May 2020, you will be eligible for full refund. The flight was cancelled and since then, I have been trying to contact Paytm and GoAir. We are not putting our articles behind any paywall where you are asked to pay before you read an article. The credit shell is valid to book until 1 year from the date of creation. Necessity is the mother of invention, they say, and GoAir is doing just that, at the moment. Please go to the Instagram Feed settings page to connect an account. Liked our articles and our efforts? They intimated me at 3 am through an automated message for a flight that would be after 18 hours. This is a win for the airline because they don’t have to give out cash for a flight not taken immediately. Another catch while rescheduling is one also needs to pay the convenience fee in addition to the fare difference. Once the changes is done, click on the “Save Changes” option to save the changes. For new booking made after 11 March to travel between 4 May 2020 to 31 December 2020, GoAir is allowing free re-scheduling, that is without rescheduling charges if such a change has been made up to 14 days before the original travel date. Your ticket amount is protected in the form of a credit shell in the PNR, which will be shared with you in the next 5-7 days," the airline said. What do you make of the new cancellation policy of GoAir? Here is my suggestion to all airlines playing hardball with customers on refunds and only offering to reschedule dates because airlines have cash flow issues. They cancelled the flight (Which I was waiting for) but no option for refund, no voucher, no change in sector, no name change, just can be rescheduled for later date. They cancelled a flight on the 20th of March and didn’t even offer to accomodate on any other flight.